FAQ

How much is shipping?

Orders over $85 automatically get FREE GROUND SHIPPING to anywhere in Canada.

For express orders and orders under $85, shipping prices vary and will increase as package weight increases.

To get a shipping quote:

  1. Enter your order into the shopping cart
  2. Click “Checkout”
  3. Enter your address and let Canada Post do the rest.

 

When will my order arrive?

Orders received by 1:00 pm EST are sent out the same business day on all in-stock items.  If 1:00 pm has passed, we’ll do our best to accommodate.

Please note Saturdays, Sundays and Canadapost Shipping Holidays are not considered business days. Orders placed on those days will ship the following business day.

 

How can I pay for my order?

You can pay with VISA, MasterCard, Discover, American Express, Paypal and Debit.  Sorry, we do not accept personal checks or Cash on Delivery.

 

Is it safe to buy from your website?

Yes. It is safe to buy from ledretail.ca because from the moment you start visiting us to the second you click pay, you are protected with SSL security that is managed by the host company.  The security certificate protects the website and you, the customer, from any of  your personal information being exposed.

 

What do I do if I want to return my shoes?  

Ledretail.ca wants you to be satisfied with the purchase of the youth/adult or kids led shoes. Returns of unopened, unused merchandise within 30 days of order receipt will be credited the full amount of the merchandise to the original payment method. Email returns@ledretail.ca with your request and the reason. We will provide you with a return address. Please use an insured carrier to ship the items back.

Ledretail.ca will not accept returns on used merchandise. If the return is not in its original packaging, a restocking fee of 25% will be applied.

Please report any merchandise shortages or defects within 14 days of receipt of the order to sales@ledretail.ca. We will be happy to make it right for you!

 

Can I receive discount pricing if I buy a few items?

Our prices are one of the lowest. A discount only applies if you are a company and you would like to purchase large quantities for wholesale.  Please contact wholesale@ledretail.ca for a price list.

 

Why should I buy from ledretail.ca?

Our goal is to offer all customers a one-stop shopping website for the whole family.  We carry “LED products for home, work and play.”  This simply means that we carry everyday essentials in LED.  We will be introducing new creative, innovative, and trending products frequently through the website and social media.

 

What type of batteries does ledretail.ca products take and are they replaceable?

Almost all of our items have replaceable batteries. All battery information is posted on each respective product page. Battery life generally last 3-8 hours depending on the product. Not all items have replaceable batteries, please refer to the product page for that information.

 

My product won’t turn on, why is that?

Be sure to remove the pull tab from the battery operated area. If it still does not work, feel free to tap the item against the edge of a desk; that should jostle the batteries back into place. If it still does not work, please give us a call at (647)998-6314 (Mon-Fri 9am-5pm EST) and we can further assist you.

If your product contains a rechargeable battery and it doesn’t turn on, please plug the item for recharging for a few hours. Most of the rechargeable batteries are half charged and should be operational for a few hours.  If not, then please contact us at (647)998-6314 (Mon-Fri 9am-5pm EST)  and we can further assist you.

 

How can I ensure my products will last as long as possible?

To optimize full battery life, turn off products when not in use. Flashing settings typically use less energy than the steady-on setting. Items will typically light up for 3-8 hours if left on continuously. Typically, single color LED products will light up longer than combination color ones. If you change the batteries, they will light up like new again. Average shelf life of batteries is about 1 year.

 

Can I get my logo printed on your product?

If you are thinking that your logo or artwork would look awesome printed on something that lights up, we can do that for you! Our promotional team can add your logo to over a thousand kinds of light up things with a quick turn-around time. The minimum is normally only 250 pieces. Average production time is 12 business days after the approval of artwork.