TERMS AND CONDITIONS

Shipping & Delivery

Orders over $85 automatically receive FREE GROUND SHIPPING.  This applies to Canadian residents ONLY.

All parcels will be shipped via Canada Post within 24 hours of an order confirmation. You will provided with an email indicating your order has been shipped along with a tracking number for your parcel(s).

Please note Saturday, Sundays, and Holidays are not considered business days for Canada Post. Orders placed on those days will be shipped out the next business day.

We reserve the right to cancel & refund any package where we cannot economically ship an item to. If this happens, you will be refunded in full and notified of the issue. We can ship to most parts of Canada except for extreme rural areas.

Duties may apply to your order if you reside in countries other than Canada.  Call us at (647) 998-6314 if you have any questions.

 

Replacements

If an item is damaged please contact us as soon as possible, we will ship you a replacement right after we receive picture(s) of the broken item for us to issue a claim with the courier company.  If your item has not been delivered by the delivery date specified, please contact us immediately and we will look into it.  If your is deemed lost then we will ship out a replacement immediately.

We are not responsible for late shipments. We will try our best to get your package to you within the time specified, but this cannot be guaranteed.  Reasons for late shipments could be: billing address not matching in your order, suspected fraud, or environmental events out of our control.

All of the above applies to all online products from IDP Inc.

We ship from our warehouse located in Nobleton, Ontario.
Delivery to a major city in Ontario / Quebec will take about 1 – 2 business days.
East Coast shipments are about 3 – 4 business days (Add 1 – 2 days for rural areas).
Out West to Alberta, it will take about 3 – 4 business days. (Add 1 – 2 days for rural locations)
Out West to British Columbia may be about 5 – 6 business days (Add 1 – 2 days for rural locations).

Please select the desired delivery service at checkout.

 

Privacy & Payment

Your Privacy is our #1 concern here at In Demand Products Inc.. We protect all of your information here using SSL certificates and routine virus and security checks through our hosting provider. We have never had any breach on our site. Your sensitive information is our main concern. Please shop with confidence.

You can pay by VISA, MasterCard, Discover, American Express if you do not have a Paypal account or Paypal payments are accepted.  Sorry we do not accept personal checks or offer Cash on Delivery options.

 

Returns 

LED SHOES

If you are not happy with the fit of your new led shoes, then no problem.  It does happen.  We will be happy to accept them back and reship a more fitting size. Email us with your request to returns@ledretail.ca. The email needs to include the order number.  We will reply to your email with a return address, then place the product in the mail.  When we receive the item, we will issue a credit to your account. Please understand, we cannot issue a refund for shipping costs incoming or re-shipping.

Returns for any worn shoes cannot be accepted.

ALL PRODUCTS

Ledretail.ca wants you to be satisfied with your purchase. You may return unused, unopened items within 30 days of delivery for the full amount of the merchandise to be credited in the original payment method. Email us with your request to returns@ledretail.ca. The email needs to include the order number.  We will reply to your email with a return address, then place the product in the mail. Please use an insured carrier to ship the items back.

We’ll also pay the return shipping cost if the return was a result of our error, for example, if you received an incorrect or defective item. We will be happy to make it right for you.

If the return is not in its original packaging, a restocking fee of 25% will be applied.

Please report any merchandise shortages or defects within 14 days of receipt of the order to returns@ledretail.ca.

 

Warranty

Certain products purchased on ledretail.ca will be honoured with warranty. Warranty will be indicated in the product’s description. It will be up to our discretion if the warranty will be issued.

 

Discount Pricing

We offer wholesale pricing on large orders for resale. If you are interested in buying, please contact wholesale@ledretail.ca to make sure you receive the best prices possible.